Welcome to zestsmile.shop. These Terms and Conditions govern all your visits, browsing activities, and purchases made on this website. This website provides online sales services for toothbrushes and basic oral care products exclusively to users located within Spain. By using this website, you acknowledge that you have read, understood, and agreed to comply with the following terms.
I. Order Processing
All orders are processed on the same day they are placed. Once an order has been confirmed and payment successfully received, we will promptly arrange for warehousing and logistics to ensure the order enters the delivery pipeline as quickly as possible.
II. Shipping and Delivery
All orders placed on this website are shipped from within Spain. The standard shipping time is approximately 2 days for delivery (actual delivery times may vary slightly depending on the specific region or logistics conditions). We will make every effort to ensure that your items are delivered safely and on time.
III. Return Policy
Users may request a return within 30 days of receiving their items. Returned items must remain in their original condition, show no signs of significant use, and include all original packaging and accessories. Certain special offer or clearance items may not be eligible for return; please refer to the specific product page descriptions for details.
IV. Refund Policy
Once we have received and verified that the returned items meet our return criteria, we will initiate the refund process. Refunds will be issued back to the original payment method used for the purchase. The refund is typically processed within 3 days; however, slight delays may occur depending on the specific payment channel used.
V. User Responsibilities
Users are required to provide accurate and complete shipping information when placing an order. This website assumes no liability for any delivery failures or delays resulting from incorrect information provided by the user.
VI. Updates to Terms
This website reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any updates will become effective immediately upon being published on this page.
VII. Operational Notice
Due to changes in market conditions and ongoing operational pressures, this website is currently undergoing a transitional adjustment phase. Facing sustained financial losses, the business has decided to conduct a clearance sale at a loss. Consequently, certain products will be sold via clearance to optimize inventory and show our appreciation for our users’ continued support.
VIII. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us via the “CONTACT US” page. We will do our best to assist you as soon as possible.
Thank you for visiting zestsmile.shop and for supporting our services.