Welcome to zestsmile.shop. The following section addresses frequently asked questions regarding orders, shipping, and after-sales service, designed to help you gain a clearer understanding of our shopping process and service policies. This website sells toothbrushes and basic oral care products exclusively to users located within Spain.
- How long does it take to process an order?
All orders are processed on the same day payment is successfully received. We prioritize warehousing, packaging, and dispatching to ensure your order enters the delivery pipeline as quickly as possible. - How long does shipping take?
Once an order has been shipped, delivery is typically completed within approximately 2 days (actual delivery times may vary slightly depending on your region and current logistics conditions). We strive to ensure both the efficiency and reliability of our delivery service. - Do you accept returns?
Yes. You may request a return within 30 days of receiving your items. Returned items must show no signs of significant use and must be accompanied by their original packaging and accessories. Please note that certain promotional or clearance items may not be eligible for return; specific return eligibility is indicated on the individual product pages. - How long does it take to receive a refund?
Once we have received and verified that the returned items meet our return criteria, we will initiate the refund process. Refunds are issued via the original payment method and typically arrive within 3 days (please note that slight delays may occur depending on the specific payment channel used). - Can I modify my order?
Orders may be modified or cancelled prior to shipment; please contact us as soon as possible via the “CONTACT US” page to request changes. Once an order has entered the shipping process, it can no longer be modified. - Do you ship outside of Spain?
Currently, we provide delivery services exclusively within Spain. We do not currently ship to other countries or regions. - Operational Update
Due to changes in market conditions and operational pressures, this website is currently undergoing a transitional phase. Facing sustained financial losses, the business has decided to conduct a clearance sale at a loss. Consequently, select items are being sold as “clearance stock” in an effort to optimize inventory and show our appreciation for your continued support. - How do I contact Customer Service?
If you have any other questions or inquiries, please contact us via the “CONTACT US” page. We will respond and provide assistance as quickly as possible.
Thank you for visiting zestsmile.shop and for your support of our services.