Welcome to zestsmile.shop. This Refund and Return Policy applies to all toothbrushes and related oral care products purchased on this website, and is applicable exclusively to users located within Spain. We are committed to providing our customers with a clear, transparent, and reasonable after-sales service experience at all times.
I. Return Policy
You may request a return within 30 days from the date you receive your items. If an item suffers from quality defects, is incorrect (wrong item shipped), or has been damaged during transit, please contact our customer service team to initiate a return request. To ensure a smooth return process, please ensure that the item remains in its original condition—unused and free of obvious signs of wear—and that you retain the original packaging and accessories.
Once your request has been approved, we will provide you with the return shipping address and detailed instructions on how to proceed. Please note that certain special items or promotional clearance products may not be eligible for return; specific eligibility details can be found on the respective product pages.
II. Refund Policy
Once we have received and inspected the returned item to verify that it meets our return criteria, we will initiate the refund process. The refund will be issued back to your original payment method. Refunds are typically processed within 3 days (please note that the actual time it takes for the funds to appear in your account may vary slightly depending on your specific payment provider).
III. Important Notes
Return requests must be submitted within the 30-day eligibility period.
Returned items must remain in their original, complete condition.
For returns unrelated to quality issues (e.g., buyer’s remorse), the return shipping costs may be borne by the buyer.
Clearance items or products purchased during special promotional events may not be eligible for return under this policy.
IV. Operational Update
Due to changes in market conditions and operational pressures, our store is currently undergoing adjustments. Facing sustained financial losses, the merchant has made the difficult decision to conduct a clearance sale to liquidate inventory. Consequently, select products are being offered at clearance prices—sold at a loss—as a way to thank our users for their support and to optimize our inventory structure.
Despite these operational changes, we remain committed to maintaining our standard level of after-sales service to ensure that our customers’ rights and interests are reasonably protected following their purchases.
V. Contact Us
If you have any questions regarding our return or refund procedures, please contact us via the “CONTACT US” page. We will respond and provide assistance as soon as possible.
Thank you for your continued support and understanding of zestsmile.shop.